Hotel & Car Packages

Booking Process

  • All bookings are prepaid. Refunds MUST be requested at least 48 hours in advance. Refund will go to original form of payment.
  • Due to tax calculations, you may see a small refund of a few dollars once we have finalized your booking.
  • If you booked a car, one of our friendly agents will e-mail and call you to obtain flight information to complete your car rental.
  • All bookings are NOT confirmed until you receive an Itinerary Email & Vouchers from Alaska & Yukon Tours (AYT).
  • The initial email you receive is only for reference. You will receive a confirmation from AYT with your hotel and car rental confirmation numbers with 48 hours of booking.
  • Not all vendors will allow you to earn credits or amenities as a member of a frequent traveler program.
  • Bookings will show up on your credit/debit card as "FH Alaska Yukon".
  • When booking, you agree to our Terms & Conditions in the booking process. Those can be found by clicking HERE.

Changes and Cancellations

  • Changes must be done thru AYT. Hotel and car rental agencies may not be able to assist you.
  • Extensions of your package, IF completed outside of AYT, may be at different rates than those paid. Changes and extensions should be done thru AYT.
  • If you can not make your stay, please let us know as soon as you can. While we do not offer published after hours support, please leave a voicemail as we do monitor those.
  • If you no-show, please contact us as soon as you can. We can not guarantee refunds for our packages but will advocate on your behalf. If you no-show due to a flight issue, please be sure to include proof of delay (such as a screen shot from the airline app showing delay/cancel, etc).
  • Please let us know as soon as you can of any name changes or spelling errors.

Vendor Age & Deposit Requirements

  • Most hotels require you are at least 21 years of age to rent a room, unless part of a booking that includes additional rooms with adults over the age of 21.
  • Hotels may require an authorization of $20 to $50 USD per night, per room, as a hold or authorization on a valid debit or credit card for incidentals. This can be on a debit or credit card.
  • Car rentals require the driver be licensed (by the US or accepted international body) and be at least 21 years of age
  • Alamo/Enterprise rates with AYT do not require a deposit, however some locations may request this. The deposit should not exceed $200 USD. Debit cards are allowed with AYT rentals.

Upgrades & Frequent Traveler Points

  • Hotel upgrades are not handled by AYT. Should you wish a better room, please inquire with the hotel at check-in. Additional fees or monies may be due.
  • AYT has a variety of car options, ranging from economy - full size - premium - SUV rates with Alamo and Enterprise. Please include a request to UPGRADE with your booking information and we will contact you. Any difference in price will be handled as a new charge.
  • Some vendors will allow you to accrue points when booked thru AYT. Once you receive your Itinerary Email & Confirmation from AYT, you can input your confirmation number at the respective vendor to display and add your frequent traveler number/information. *Note: you may have to call in to the hotel/car rental to add if the website does not allow it.

Car Rental

  • Packages that include a car rental are based on a 24 hour period.  Rates may vary for longer rentals.
  • Exact pick-up location will be listed on your Itinerary Email & Confirmation once booked
  • Car rental reservation will be made in the name of the first person listed on the reservation

COVID-19 Cancellation Policy

  • In the event of changes with travel restrictions tied directly to COVID-19, we will advocate on your behalf for full refunds. Changes or cancellations MUST be requested prior to travel.
  • AYT strongly recommends travel insurance to cover each traveler. Annual plans can be as low as $200 USD per person.
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