Last updated: 25 September 2020
Policy & Rules apply equally to rentals from either Alamo OR Enterprise
Minimum Age: 21 years old (primary driver) - Economy to Standard cars only
25 years old (primary driver) - all vehicle classes
Additional Drivers: No charge. Must present valid drivers license at time of Rental.
Identification Required: A full valid Driver’s License from the Renter’s country of origin in the Renter’s name and a printed copy of the confirmed rental booking is required for each rental at the time the vehicle is picked up. Renters who are non-residents of Canada and the United States, must also present a passport in the Renter’s name. Provisional Licenses or ‘Learner’s permit’s’ are not accepted. The Renter must present their original license, photocopies or representations will not be accepted. Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted. If the home country license is in a language other than English and the letters are not English (i.e. Alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver's Permit is required in conjunction with the Renter’s country of residence driver's license is required.
Deposit Requirements: NONE required.
However, you must present a valid card at time of rental for incidentals/rental extension/overage fees.
Credit Cards – Provider accepts Visa, MasterCard, American Express, and Discover credit cards at all locations. Renter must present an acceptable credit card with available credit, in Renter’s name at the time of rental. The signature on the back of the credit card must match the name imprinted on the card. Deposit will be held on the credit card for any additional costs to be charged locally.
Debit/Check Cards – Provider accepts Unites States issued debit cards bearing the Visa, MasterCard or Discover Card logo at corporate airport locations in the Unites States and Canada. Pre-paid cards are not accepted. To use a Debit/Check card proof of a confirmed round trip travel ticket (airline, cruise ship or train) must be presented. Without proof of roundtrip ticket, debit or check cards are only accepted as a form of payment at time of return. When paying a deposit in Cash or by Debit Card, a deposit will be required in the amount of the estimated charge for the rental plus an additional amount as determined by the applicable renting location.
Fuel Policy: The fuel level of the vehicle at time of rental will be full. Renter may return the vehicle with a full tank of fuel or pre-pay for a full tank of fuel at the time of rental at the rate provided at the renting location. If the Renter selects the pre-paid fuel option, no refunds will be given for unused fuel. If the Renter does not return the vehicle with a full tank of fuel or select the pre-paid fuel option, the Renter will be charged to return the fuel tank to full at a rate provided at the time of rental.
Cancellations & Changes: Rental cars are sold in conjunction with a package offered by Airline Doctors, Inc. d/b/a Alaska & Yukon Tours. Packages may include airfare, hotel, and/or a tour component. Failure to procure vehicle from Enterprise or Alamo as booked may result in forfeiture of your reservation. Car rentals are changeable when requested during business hours of Airline Doctors, Inc. Changes requested that need processed within 24 hours are subject to a $25 USD After-hours service fee. During a force majeur event or issue outside the control of Airline Doctors, Inc, or any of our vendors related to the package, may allow for a refund of a portion of your rental.
Refunds: Should the driver be denied use of a vehicle by Enterprise or Alamo, or not meet any of the criteria listed herein, Airline Doctors will work with the vendor on a refund, less a $25 USD administration charge. It is YOUR responsibility as a participant to ensure you meet all of the requirements of this agreement prior to accepting or requesting a car rental from Airline Doctors, Inc.
Driving Territory: Vehicles rented in the United States can be driven in any state in the United States (including the District of Columbia). Vehicles must be returned to the location from which they were rented unless Provider has authorized at the time of the reservation that the vehicle can be returned to a different location. Vehicles rented in Alaska must be returned to Alaska. Vehicles rented in the United States can be driven into Canada, with the exception of 12 or 15 passenger vans, but must be returned to the United States unless Renter has prearranged with Provider to drop the vehicle off at one of Provider’s approved locations in Canada whereby a transborder fee may apply. Canadian
residents renting vehicles in the United States may not drive vehicles into Canada.
Tolls: A Toll pass Convenience Charge (TCC) (where available) of up to $5.00 per day of Rental Period for each day Vehicle is operated on a TCC Covered Road and Vehicle operator does not pay an applicable toll. Total TCC charges will not exceed $30.00 per Rental Period. In addition to the TCC, Owner or a third party may separately charge Renter’s credit or debit card for each toll (or other charge) not paid by Vehicle operator incurred during the Rental Period at the higher of the applicable toll authority’s cash toll rate or highest undiscounted toll rate. A current listing of TCC Covered Roads is available upon request, at “www.htallc.com/enterprise” or (877) 860-1258. Operation of Vehicle on a roadway or bridge not covered by TCC where applicable tolls are not paid may subject the Renter to fines, costs and fees. RENTER EXPRESSLY AUTHORIZES OWNER OR ITS AFFILIATE TO TRANSFER RENTER’S NAME, ADDRESS, CREDIT CARD INFORMATION AND ALL OTHER DATA NECESSARY TO ENABLE THE COLLECTION OF ALL SUCH AMOUNTS.
The highlighted section should be changed depending on the brand of the contract:
For Alamo: “www.htallc.com/alamo or 877-860-1284
For National: “www.htallc.com/nationalcar or 877-860-1283
Toll Pass Waiver- Renter may elect Toll Pass Waiver (TPW) to rent a toll pass transponder device in the Chicago area. The TPW charge (where available) is up to $10.99 per rental day. The TPW charges include all tolls generated on all toll roads.
Toll Pass Device- Renter may rent a toll pass device at the time of rental at airport locations in the northeast United States. The charge for the toll pass device is up to $5.00 per rental day with a maximum of $30.00 per Rental Period. In addition to the toll pass device rental charge, Owner or a third party may separately charge Renter’s credit or debit card for each toll (or other charge) not paid by Vehicle operator incurred during the Rental Period at the higher of the applicable toll authority’s cash toll rate or highest undiscounted toll rate. RENTER EXPRESSLY AUTHORIZES OWNER OR ITS AFFILIATE TO TRANSFER RENTER’S NAME, ADDRESS, CREDIT CARD INFORMATION AND ALL OTHER DATA NECESSARY TO ENABLE THE COLLECTION OF ALL SUCH AMOUNTS.
Voucher: Once rental is confirmed, you will receive a voucher with your rental details. You will need to provide this voucher number to the Rental agent. If a Renter with a prepaid rental returns the Vehicle prior to the end of the reserved period, no credit will be given for the unused portion of the Voucher or E-Voucher.
Rental Extension: Rental extensions must be authorized by Provider. Rates for any period of time beyond the days reserved by Customer for Renter and confirmed by Provider shall be set at Provider’s sole discretion. Rates associated with any extension of the rental period shall be the responsibility of the Renter and printed on your contract. The rental period does not terminate until Renter returns the vehicle to a Provider location and such vehicle is checked in by Provider.
Rental Agreements and Addendums: At the time of rental, Renter will be provided with a Rental Agreement. For vans with a seating capacity of 10 or more (including the driver), Renter will also be provided with a “Rental Agreement Addendum.” Renter must ensure the Rental Agreement and Rental Agreement Addendum are kept in the vehicle at all times during the rental.
Citations, Tolls, Fines: All fines, costs and attorneys’ fees for legal violations, parking, tolls, towing and storage related to the rental vehicle or incurred by Provider during Renter’s rental are the responsibility of Renter and will be charged accordingly.